NPPA Web Site Help

NPPA Site Help

A list of potential site issues appears below. Please check the list to see if your problem has a known solution.

If you are unable to find a description of your problem, or if you have trouble with the solution, contact the NPPA webmaster. Please include your browser configuration, your member number (if available), the page address, and a description of the problem.

Login Errors; Display Issues

Display Issues

The NPPA.org web site is designed using Cascading Style Sheets for layout and formatting. This means that different browsers may see slightly different presentations of the information on our pages, but the pages themselves should be usable on every web browser and user agent, including search engines and screen readers for the blind.

The site has been tested in a wide range of web browsers, including Internet Explorer 5-7.0, Lynx 0.9, Mozilla 0.9-1.7 (including Firefox 0.9-1.5 and Camino), Opera 5-9, and Safari 1.0-2.0.3. As of this writing, no functional issues are known with any of those browsers. If you have problems viewing or using the site, please contact the NPPA webmaster with your browser configuration, and a description of the problem.

Note that older browsers which do not support CSS layout (such as Netscape Navigator 4) display the page more simply, without the more flashy features such as drop-down menus. And of course, text-only browsers such as Lynx, and auditory browsers such as JAWS, don't display the page with any "layout" at all.

Login Errors

Here is a list of the four most common issues seen when trying to log in to the site. If these descriptions do not apply to you, or if you have tried the solutions and are still having trouble logging on, please contact members@nppa.org.

The server says your password is wrong, but you are using the same word you always have.
User login passwords are case-sensitive. If you created a password with mixed capitalization, you will need to type it exactly as it was first entered. This helps make your personal information more secure, and allows us to expand our members-only features.
Clicking the login button takes you back to the login page without showing an error message.
Set your browser to accept cookies (in the browser preferences).
Clicking on a members-only link (for example, to view the Job Information Bank, list yourself with Find a Photographer, or join the Mentoring Program) takes you back to the login page after you have successfully logged in.
  1. Clear your browser history
  2. Set your browser to accept cookies
  3. If cookies are already being accepted, try deleting any existing cookies for NPPA.org (or clear all cookies if you can't target individual sites)
  4. Try to log in using another browser such as Firefox
Logging in with your email address brings up a response which says that you are not a member.
If you know you are a member and have logged onto the website before, login with your member number and password.
Note: This "Double Identity" problem usually arises when a member forgets their password, and creates a new account in the web database rather than getting their password reset. To login with your email address, email the problem to members@nppa.org.

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